Privacy Policy

This Privacy Policy explains how FarePromise (“we,” “us,” or “our”), operated by FarePromise LLC in Arizona, collects, uses, and shares information when you use fare-promise.com and related services (the “Service”). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you give us:

• Account details such as your name and email address when you sign up.
• Trip-planning inputs such as destinations, dates, and travel preferences.
• Booking information you provide, including what you paid and proof-of-booking details you submit when redeeming credits.
• Communications you send us, such as support requests.

Information collected automatically:

• Usage data such as pages viewed, features used, and clicks.
• Device and technical data such as browser type, IP address, and general location.
• Cookies and similar technologies used to keep you logged in and to understand how the Service is used.

2. Payment Information

We do not collect or store your full payment card details. Subscription payments are processed by Stripe, and gift-card redemptions are fulfilled by a third-party rewards provider. These processors handle your payment and payout information under their own privacy policies.

3. How We Use Information

• To provide and operate the Service, including trip planning and account management.
• To run the Price Drop Protection feature, monitor eligible prices, and issue credits.
• To verify bookings and prevent fraud or abuse of the rewards program.
• To process subscriptions and gift-card redemptions.
• To communicate with you, including service updates and price-drop notifications.
• To improve the Service and understand how it is used.
• To comply with legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only as needed to operate the Service, including with:

• Service providers who support our operations (for example, hosting, database, email delivery, analytics, payment processing, and gift-card fulfillment).
• Travel affiliate partners, in the form of referral tracking when you click a booking link (this generally does not include your name or email).
• Authorities or others when required by law, or to protect rights, safety, or to investigate fraud.
• A successor entity in connection with a merger, acquisition, or sale of assets.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings, though some features of the Service may not work properly without them.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal information as described below.

7. Your Choices & Rights

You can access and update your account information at any time, or contact us to request access to, correction of, or deletion of your personal information. Depending on where you live, you may have additional rights under applicable privacy laws. You can also unsubscribe from non-essential emails using the link in those messages.

8. Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Service is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact

Questions about privacy? Contact us at hello@fare-promise.com.