Rewards & Credit Terms

These Rewards & Credit Terms govern FarePromise’s Price Drop Protection feature and the account credits you can earn and redeem. FarePromise is operated by FarePromise LLC. These terms are part of our Terms of Service. By participating in the rewards program, you agree to these terms.

1. The Program Is a Discretionary Reward

FarePromise credits are a promotional reward offered at our discretion. They are not insurance, not a financial product, not cash, and not a guarantee of savings. Credits have no cash value except as a rewards balance that can be redeemed for gift cards as described below. We may modify, suspend, or discontinue the rewards program at any time.

2. How Credits Are Earned

When you book an eligible trip and confirm it through your FarePromise dashboard, we may monitor the price of that booking for a period of time. If the monitored price decreases by more than the applicable minimum during the monitoring window, you may earn a credit equal to the observed decrease, subject to these terms. Credits are based on the price you confirmed you paid and on price information from third-party data sources, which may be approximate, delayed, cached, or unavailable for some routes or providers.

3. Eligibility Conditions

• You must have an active FarePromise account in good standing.
• You must enable Price Drop Protection on the booking and confirm the booking, including the price you actually paid.
• The booking type and route must be supported by our price-monitoring sources. Not all trips, routes, or providers can be monitored.
• Travel credits are earned only on our paid plans (Pro and Max); the Free plan does not earn credits. Monitoring windows and minimum-drop thresholds vary by plan (Pro vs. Max) and are described on our pricing page.

4. Price Verification & Anti-Abuse

To protect the integrity of the program, we compare the price you report against independent reference pricing and may cap, hold, reduce, or deny any credit that we cannot reasonably verify or that exceeds realistic pricing for the route. Credits above a review threshold are held for manual review before they are released. Providing false booking information or fraudulent proof is a violation of our Terms and may result in forfeiture of credits and termination of your account.

5. Claiming Credits (Pro Plan)

On the Pro plan, each earned credit is offered as a claimable credit that you must claim within the stated claim window (for example, 14 days) before it expires. On the Max plan, credits are issued automatically and are not subject to a claim window. The Free plan does not earn travel credits.

6. Redeeming Credits

• Credits are redeemed for digital gift cards fulfilled by a third-party rewards provider. Available gift-card options may change over time.
• A minimum balance may be required to redeem (for example, $50 on Pro, or $25 on Max). The Free plan does not earn or redeem credits.
• To redeem, you must submit proof of your original booking. We verify this proof before a gift card is issued.
• Redemptions are reviewed before fulfillment. We may approve, reject, or request more information. If a redemption is rejected, the associated credits are returned to your balance.
• Once a gift card is issued, it is subject to the terms of the issuing brand and the fulfillment provider, and is generally non-refundable and non-reversible.

7. Expiration

Unclaimed or pending credits may expire at the end of the applicable claim window. We may also expire credits associated with closed accounts or with bookings later found to be invalid, cancelled, refunded, or fraudulent.

8. Cancelled or Changed Bookings

If a booking that generated a credit is later cancelled, refunded, modified, or found to be inaccurate, we may reverse, adjust, or withhold the corresponding credit. Credits are intended to reward genuine completed bookings.

9. No Transfer

Credits are personal to your account. They may not be sold, transferred, assigned, or combined across accounts, and they have no value outside the FarePromise rewards program.

10. Changes to These Terms

We may update these Rewards & Credit Terms, including thresholds, windows, minimums, and available rewards, at any time. We will update the “Last updated” date above. Continued participation after changes take effect constitutes acceptance.

11. Contact

Questions about credits or redemptions? Contact us at hello@fare-promise.com.